Thank you for shopping with bbqprogear.co.uk! We strive to ensure our customers are satisfied with their purchases. If you need to return an item, please review our return policy below:
Return Timeframe
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Returns are accepted within 30 days of receiving your order.
International Returns
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International return shipping is costly and can be slow, often taking up to 3 months. Please note that there are risks of damage or loss during international returns.
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Customers are responsible for the cost of return shipping and any associated customs taxes or fees.
Refunds and Resends
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If there is a quality issue with the product (e.g., defect, damage during shipping), you may be eligible for a refund or a resend without the need to return the item.
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For non-quality reasons, returns are allowed, but customers will be responsible for return shipping costs and any associated risks of damage or loss during return shipping.
No Exchanges
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Please note, we do not offer exchanges. If you wish to return a product, you can place a new order for the desired item.
How to Return an Item
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To initiate a return, please contact us at sales@bbqprogear.co.uk within 30 days of receiving your order. Provide your order details and reason for return, and we will guide you through the process.
Refund Processing
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Once we receive your return, we will process your refund. Refunds may take up to 7-10 business days to appear on your payment method.
Thank you for your understanding. If you have any questions or concerns, feel free to reach out to our customer service team.