Privacy Policy

Privacy Policy for BBQ Pro Gear

Effective Date: [15-07-2025]
Last Updated: [15-07-2025]
Contact Email: support@bbqprogear.co.uk

At BBQ Pro Gear, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you visit or shop at our website [https://bbqprogear.co.uk] (the “Site”).

1. What Information We Collect

We collect the following types of information:

Automatically when you visit our Site:

  • IP address

  • Device type and browser

  • Pages you view

  • Time and date of your visit

  • Referral source (how you found us)

  • Cookies and tracking technologies

When you place an order or contact us:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify or our payment providers)

2. How We Use Your Data

We use your information to:

  • Fulfil orders and process payments

  • Send order updates and confirmations

  • Respond to customer support inquiries

  • Detect and prevent fraud

  • Improve our store’s performance and user experience

  • Comply with UK legal obligations (e.g., tax, accounting)

3. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under UK GDPR, including:

  • Contractual necessity – to fulfill your order

  • Legal obligation – e.g., keeping records for tax purposes

  • Legitimate interests – e.g., preventing fraud

  • Consent – for marketing emails (you can unsubscribe at any time)

4. Sharing Your Information

We share your data only with trusted third parties that help us run our business, including:

  • Shopify – our eCommerce platform provider

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping couriers (e.g., Royal Mail, DPD)

  • Email service providers (for transactional emails only)

  • Analytics tools (e.g., Google Analytics)

We do not sell or rent your data.

5. Cookies

We use cookies to:

  • Keep your cart active

  • Understand how visitors use our Site

  • Improve website functionality

You can control or disable cookies through your browser settings.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data (subject to legal retention requirements)

  • Object to certain processing activities

  • Withdraw consent for marketing at any time

To exercise your rights, email us at: support@bbqprogear.co.uk

7. Data Retention

We retain your data only for as long as necessary for the purposes outlined above or as required by UK law (e.g., 6 years for financial records).

8. Data Security

We take your data security seriously and use Shopify’s secure infrastructure, SSL encryption, and access controls to safeguard your information.

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Email: support@bbqprogear.co.uk
Address: BBQ Pro Gear,
Flat 2, 578A Hyde Road
Manchester
M18 7EE